Generally we ship 2-3 days from payment receipt. On rare occasions, it may take a little longer. mushroomsubstrate.com is not responsible for delays caused by the parcel carrier. mushroomsubstrate.com uses both USPS and UPS to ship our products. UPS WILL NOT DELIVER TO A USPS PO BOX. If you have a problem with shipping or with a package you received please use the contact us link or call 815-868-1000 weekdays 9am - 3pm central time. All international shipments are responsible for the taxes and duties in their respective country. Also all international shipments will have a 3 day hold on them to be processed.
We will replace any product free of charge that arrives damaged or unsatisfactory. At mushroomsubstrate.com we believe the customer is always right, however if we feel this policy is being abused we reserve the right to deny service. If you would like to return an item please use the contact us link or call 815-868-1000 weekdays 9am - 3pm central time.